Douglas County Chief Deputy Treasurer Tim Cavanaugh, second from left, and Douglas County Treasurer John W. Ewing Jr., third from left, lead the ribbon-cutting ceremony for a new customer service center at 15335 W. Maple Road last Wednesday. (Photo by Scott Stewart)
County Treasurer Opens New Office in West Omaha
By Scott Stewart
The Daily Record
A new customer service center for the Douglas County Treasurer’s Office is open near 156th Street and West Maple Road.
The location replaces the county’s presence at the state driver’s license office near 108th Street and West Maple Road, which will continue to house testing and driver’s license issuing for the Nebraska Department of Motor Vehicles.
Douglas County Treasurer John W. Ewing Jr. said the new space is “right-sized” and actually takes up a smaller footprint than the previous shared state facility.
“When people come into the office, it makes them think ‘first class,’ and we think the Douglas County Treasurer’s Office is a first-class organization,” Ewing said. “We want people to have a great experience when they come into our office – not just good customer service, but an experience when they come in to get that registration or that title or pay their property tax.”
A ribbon-cutting ceremony was held last Wednesday at the new office, located at 15335 W. Maple Road on the former Thomas Fitzgerald Veteran’s Home campus. In addition to the customer service center, the facility has a new dealer center and administrative offices for the county treasurer.
The move was financed by a public safety bond in 2016, which renovated space in the former veteran’s home for a new 911 call center and included renovations at the Douglas County Jail and the Omaha Fire Department’s new fire station alerting system.
Ewing said the county will save $110,000 annually by avoiding a lease payment on the old office.
“It gets us to the right size and gets us a quality facility,” he said.
The Nebraska DMV office will move to a new space at 168th Street and West Dodge Road in about a year. That facility will be a supercenter similar to the office in Sarpy County, which consolidates all DMV services for the county. Payments will be handled by the DMV, avoiding an extra trip to the treasurer’s office
The new treasurer’s office adds option for drive-through service, which is also offered at the south Omaha and Millard offices. That has been successful, Ewing said, and allows for the payment of up to three registration or vehicle renewals without asking a citizen to even get out of their vehicle.
Ewing said his office is also considering adding an option to save a spot in line electronically, but so far the new office hasn’t seen any significant wait times. He said the new location on West Maple Road is at the county’s geographic center, which stretches from Valley to Omaha’s riverfront and from Bennington to Ralston
“We’re trying to be responsible to the voters from that perspective,” said Ewing, who observed his 58th birthday last Wednesday.
The office’s other locations are at 7414 N. 30th St., 4202 S. 50th St., 411 N. 84th St. and 5730 S. 144th St. Hours at each branch are 8 a.m. to 4 p.m. weekdays except hours are extended to 4:30 p.m. the last day of the month.
“Right now, we’re only looking to make sure that they’re separated properly geographically, and so there may be one or two more changes we make so that we have each corner of the county covered appropriately,” Ewing said.
Douglas County Treasurer John W. Ewing Jr. delivers remarks at a ribbon-cutting ceremony for a new customer service center at 15335 W. Maple Road on Wednesday, April 17, 2019. (Photo by Scott Stewart)