iFixOmaha: A Growing Company With an Expanding List of Accolades 6/14/17 06/14/17 11:00:52 AM
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Founder Jason DeWater is leading his five-year-old firm into the limelight once again.
iFixOmaha: A Growing Company
With an Expanding List of Accolades
By Dan McCann
The Daily Record
2017 has been a banner year for iFixOmaha – and there are still six months to go.
The company, which specializes in the repair of mobile electronics, earned first place honors in the Best of Omaha competition for smartphone repair. Google singled it out as Nebraska’s representative in the tech titan’s 2017 Economic Impact Report, citing the firm’s rapid growth, increasing sales volume and the new tech jobs generated. Most recently, iFixOmaha picked up another accolade, earning recognition as the Greater Omaha Chamber’s Small Business of the Month for June.
“Small Business is the backbone of a community. It’s a thrill to contribute to the heartbeat of Omaha,” said founder Jason DeWater, one of the Midlands Business Journals “40 Under 40” for 2016.
He continued, “We love this city and its people and are honored to be named the Chamber’s Small Business of the Month this June.”
Launched in DeWater’s basement in 2012, iFixOmaha (iFO) has grown to become one of the nation’s largest independent repair firms specializing in smartphones, tablets and laptops. Today, iFixOmaha has four stores, a pop-up shop on the University of Nebraska-Omaha campus plus “On-The-Spot” and concierge repair options.
“Our service is need-based and typically, people are not happy when they come to us. Our customer service includes a high degree of empathy because of this. Then, when we follow through with fast, reliable service, we make a stressful transaction a happy one,” DeWater said.
The company serves over 10,000 customers each year and maintains mobile electronics “fleets” for several corporations, non-profits and school districts.
“A typical repair takes 30 minutes or less and costs a fraction of the price of insurance deductibles or device replacement,” DeWater said. “We take our motto – ‘Honest. Fast. Reliable.’ – seriously and treat our customers with respect and honesty.”
Each iFixOmaha repair center employs a staff of three to four employees. Each one must pass a rigorous multi-week, 10-step training regimen that was developed in-house and “is unmatched in depth and scope,” DeWater said. “Repair technicians are the lifeblood of the company, and ours are the best of the best.”
In addition to providing fast, reliable service, community involvement is a priority at iFO. With its “Hungry Every Day” initiative, customers receive a 5 percent discount on repairs by bringing in a non-perishable food item. iFO offers a 10 percent discount in exchange for a package of diapers.
“We are a proud member of TAGG (Together a Greater Good), which supports various causes near and dear to our customers’ hearts,” DeWater said. “We offer discounts for military, police, and firefighters along with servicing local school districts’ tablet fleets at a considerable discount.”
The company, which is active in four area chambers of commerce, is also a proud supporter of the arts in Nebraska. (Fun fact: DeWater served as Principal Horn of the Omaha Symphony Orchestra from 2007-2015.)
With an eye on the future, DeWater said iFixOmaha will continue to adapt and look forward to leading the next generation of repair. The company is actively adding services to its repertoire and preparing for a time when everything will have a chip inside. Its “On-The-Spot” mobile repair program also continues to grow, which allows iFixOmaha to offer on-site service for customers all over the city.
“Customers have come to trust iFixOmaha for so much more than mobile repair. Computer upgrades, gaming console service, and television repair is just the tip of the iceberg of what the iFixOmaha team can provide,” DeWater said. “Given the right tool for the job, iFixOmaha can fix just about anything, and that makes the team excited about a future filled with technology.”
In the relatively young industry of electronic mobile-device repair, DeWater said iFixOmaha is among its pioneers.
“iFixOmaha drives with its technical innovations and unique customer-first approach to service and warranty protections. Our company gives back to the community and leads the fight for consumer rights for repair across several industries,” he said.
Visit the website www.ifixomaha.com for more information.
United Republic Bank sponsors the Chamber’s Small Business of the Month award. To nominate a small business online, visit www.omahachamber.org. Nominees must be current Chamber members with 50 employees or less.