25 Years in Business and Chamber Honor Make 2014 a Good Year for Envoy, Inc. 9/12/14 09/11/14 11:09:59 PM
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Senior Vice President and Partner Penny Hatchell and President and Partner Chris Doyle are but two of the talented cast of marketers at Envoy, Inc.
25 Years in Business and Chamber Honor
Make 2014 a Good Year for Envoy, Inc.
By Dan McCann
The Daily Record
A milestone year just became even more memorable for Omaha advertising agency Envoy, Inc. Not only is the firm celebrating 25 years in operation, it is being honored as the Greater Omaha Chamber’s Small Business of the Month for September.
“We see this designation as an honor not just for Envoy but for our clients as well. It’s their trust and input that has allowed us to create great work over the years. As an agency, we are literally nothing without them,” said Envoy President Chris Doyle.
He added, “I hope that this designation will give our employees a feeling of pride in the work they do and satisfaction that they are doing something important for not just Envoy and our clients, but the city as a whole.”
Envoy serves a local, regional and national roster of clients with a full array of services, including brand development, public and media relations, web design and development, social media and strategic planning. The agency’s office space in northwest Omaha is relaxed and open, encouraging collaboration and creativity.
“If our clients have a marketing department in-house, we give them additional expertise, strategic advice and capabilities to more fully serve their customers and move their business forward. If our clients don’t have a marketing team of their own, we give them access to a team that can help them plan and launch integrated efforts that will reach and engage today’s audiences,” Doyle explained.
Envoy’s customer service philosophy is founded on two core concepts – immersion and perspective.
“We know that immersing ourselves in our clients’ businesses is the best way to really get to know them, so we are organized to become an extension of our clients’ organizations,” Doyle explained.
He continued, “As a third-party we can give our clients the unvarnished perspective they need to evaluate opportunities, identify their challenges and out-think their competition. We pride ourselves on continual evaluation of every aspect of our efforts and our clients’ products and services so that together we can create a stronger, more effective offering that will succeed in today’s marketplace.”
The Envoy team consists of 19 employees – all of them driven “by a singular focus on results,” Doyle said. “We believe that when we do our job right, those results should be as elegant as they are effective.
“The word envoy derives from French meaning ‘to send.’ In that sense, an envoy is a messenger. And that’s how we see ourselves – as a messenger for our client-partners, offering them a way to communicate with their respective audiences in the most effective possible way.”
Envoy clients include Boys Town, First Data, Hiland Dairy, Max I. Walker, the Nebraska Family Helpline and Westside Community Schools.
The agency also does pro bono work for a number of nonprofits, including St. Robert Bellarmine Parish, Omaha Advertising Expo (OAX) and Ronald McDonald House.
“At the end of the day, we are in a business of building relationships – relationships between En-voy and our clients, and our clients and their customers,” Doyle said.
“We want to work with people who enjoy working with us. And what makes for happy clients? Results, a good working relationship, creative ideas and solid implementation.”
On the flip side, Doyle said satisfied clients and the surprises inherent in the advertising business make for an engaged, fulfilled Envoy team.
“We encounter new opportunities and challenges every day – and no two days are alike. It’s the change and the need to constantly develop new solutions to new problems that make our jobs fun and satisfying,” he said.
Now, with 25 years of business in the books, the agency is looking forward to “more opportunities to expand our work with new clients in new industries – and many more years spreading the word that marketing here in the Midwest can compete with the best.”
Omaha-based from the beginning, Doyle said the city is a “fantastic place to be in business” thanks, in part, to the work of the Greater Omaha Chamber.
“We share a love for our city and a drive to continually improve our economy and business environment,” Doyle said. “We also believe that the Chamber activities allow us to interact with others in the area who want to improve our way of living here in the heartland which, ultimately, will be driven by a healthy, thriving business community.”
PayPal sponsors the Chamber’s Small Business of the Month award. To nominate a small business online, visit www.omahachamber.org
Nominees must be current Chamber members with 50 employees or less.